i’ve previously blogged that i was less than impressed with the service provided by the massive telecommunications company, telstra. have a read… http://charlierobinson.blogspot.com/2008/08/interaction-with-bigpond.html however something happened this week that i would like to compliment them for. one particular service. it seems that where telstra HUMANS can not provide a service, a telstra ROBOT can. and provide it did. i made a routine call to the telstra technicians line (my internet connection wasn’t working via the router). call made. all good. within five minutes i was back up and running. but not once did i speak with a human. i spoke … Continue reading interacting with a robot… what an experience

dealing with telstra and bigpond has been a challenge. to say the least. frustrating. rude. inconsiderate are all words that spring to mind. and i could talk for hours on the subject of why. however i’d rather focus on the fact that its pay back time. customers rule. a good thing happened to me this morning. there was me politely trying to ring the number that they had provided via txt message to my personal mobile phone if i had queries. when i realised i couldn’t translate the number to call. you see the number provided was 13POND. go on … Continue reading interaction with BigPond